Return policy

It happens that sometimes you are not completely satisfied with your purchase, we understand that. That's why we offer a 14-day right of return, which can also be called "open purchase". As a customer, you can use this to your advantage. You can buy a racket to bring it home and inspect for any damage that may be present. If it does not feel right, just send it back to us!

INSTRUCTIONS FOR A RETURN:

  1. Send an email to kontakt.padelsecondhand@gmail.com where you describe why you want to make a return, which product applies, order number and your name.
  2. The product must be in the same condition as when you received the product. The price tag must be intact and any plastic on the handle must remain (If you bought a new one). You as the customer are responsible for any return costs (the shipping costs back to us). If we suspect that the product has been used, we will deduct an estimated decrease in value, at least 10% of the product's price.
  3. Await a reply from us to the email, we will send more information on how to make your return by email.

NOTE: Never send a product to us without our response/approval